Connect&Go a frictionless customer experience with Famoco

The Client

Founded in 2012, Connect&GO is a global leader of RFID deployments in the entertainment and leisure industries offering three configurable modules: ACCESS, PAYMENTS and EXPERIENTIAL. Connect&GO also offers a smart POS system that allows clients to accept multiple methods of payment and take advantage of features such as: smart inventory alerts, mobile ordering, detailed sales reporting and more.

With technologies developed to support consumer behavior, Connect&GO provides clients with the visibility and management tools they need to run successful events. With over 5 million activated RFID tags and more than 400 events deployed, the Connect&GO team travels the world turning creative ideas into fully connected experiences.

Connect&GO projects include multi-day music festivals, major sporting events, bustling amusement parks and high-level business conferences. They have conducted successful deployments across North America, in Europe, Asia, and the Middle East. Recent projects include pre-Super Bowl activations in Minneapolis and an athletes’ village activation for the 2018 Winter Olympics at PyeongChang.

 

The Challenge

Connect&GO projects are large scale and cover hundreds of thousands of end-users, such as the Just For Laughs comedy festival in Montréal with more 350 000 attendees, or the Ubisoft Rabbids Amusement Center with over 175 000 attendees also in Montréal. Connect&GO’s clients need a reliable solution that provides the most frictionless experience possible.

To meet this need, Connect&GO were looking for robust hardware that could support RFID technology while also providing good resistance to shock, weather conditions and intensive use. They needed an Android based solution that was flexible and suitable for the varying on-site needs at different deployments around the world. Furthermore, Connect&GO required a solution that would allow them to easily integrate their own applications.

 

The Solution

Connect&GO provide Famoco FX100+ devices to their clients, which they use to scan attendee RFID tags, that usually take the form of a bracelet. Attendees can use the bracelet to access the venue, purchase food & beverages as well as interact with experiential activations such as gamification and scan-to-win activities

Devices are remotely managed from the Famoco Management Suite and means Connect&GO have the ability to meet their changing project needs quickly and make changes easily while on-site which makes all the difference in their deployments.

It is an affordable solution that is extremely flexible, robust and easy to use – which is ideal because Connect&GO’s projects take place in a variety of settings and the Famoco solution fits an array of needs and withstands intensive use.

 

The Results

Connect&Go have successfully used the Famoco solution to manage over 400 deployments of Access Control, Cashless Payments and Experiential Activations around the world. They use 250 terminals to facilitate their on-site operations and have significantly reduced their shipping costs.

They recently used their solution to contribute to a charity fundraising event, the Tipping Point benefit, where 13 Million $ were raised using RFID wristbands and Famoco devices for the bidding.

 

 

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