Identify customers quickly with wireless terminals


Mobile Network Operators (MNOs) are having to cope with increasing onboarding complexity. In December 2016, the Royal Decree that requires the identification of all prepaid mobile customers came into force in Belgium, increasing Know-Your-Customer (KYC) requirements for MNOs. In response to this law, Orange rolled-out its first identification process, both on its website and in all Orange-shops.

The ability to quickly identify customers and verify their identity while ensuring confidentiality of personal information is a real challenge. The whole process is seen by clients and retailers as complex and time-consuming. Orange was looking for a solution that would overcome these challenges.  They were in need of a quick and efficient tool that enables all parties to easily comply with the law while securing all scanned data.


Orange has chosen Famoco to equip 1.700 prepaid card resellers with innovative wireless terminals. They are now able to verify and register customers’ identities by scanning their identification documents – making the whole process instantaneous and fully secure as the scanned data is protected.


How does it work? Thanks to the built-in scanner, retailers can easily scan identification documents, which are then verified by using Checkdoc – the official Belgian databank. Once it’s been validated, they can top-up or activate the prepaid card.

Famoco KYC devices come with many advantages:

  • They are fast and easy to deploy
  • They are dedicated to Orange’s KYC application, ensuring intuitive use
  • They are standalone devices managed Over-The-Air, ensuring Orange has full control over the solution
  • They are entirely secure, meaning sensitive data is protected, preventing fraud

About Orange Belgium:

Orange Belgium is one of the leading telecommunication operators on the Belgian market with over 3 million customers, and in Luxembourg through its subsidiary Orange Communications Luxembourg.
They provide mobile telecommunication services, internet et TV to private clients as well as innovative mobile and fixed line services to businesses. Their high-performance mobile network supports 2G, 3G, 4G and 4G+ technology, and is the subject of ongoing investment.
Orange Belgium is a subsidiary of the Orange Group – one of the leading European and African operators for mobile telephony. Orange Belgium is listed on the Brussels Stock Exchange (OBEL).

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