Identify customers quickly with wireless terminals
Mobile Network Operators (MNOs) are having to cope with increasing onboarding complexity. In December 2016, the Royal Decree that requires the identification of all prepaid mobile customers came into force in Belgium, increasing Know-Your-Customer (KYC) requirements for MNOs. In response to this law, Orange rolled-out its first identification process, both on its website and in all Orange-shops.
The ability to quickly identify customers and verify their identity while ensuring confidentiality of personal information is a real challenge. The whole process is seen by clients and retailers as complex and time-consuming. Orange was looking for a solution that would overcome these challenges. They were in need of a quick and efficient tool that enables all parties to easily comply with the law while securing all scanned data.
Orange has chosen Famoco to equip 1.700 prepaid card resellers with innovative wireless terminals. They are now able to verify and register customers’ identities by scanning their identification documents – making the whole process instantaneous and fully secure as the scanned data is protected.
How does it work? Thanks to the built-in scanner, retailers can easily scan identification documents, which are then verified by using Checkdoc – the official Belgian databank. Once it’s been validated, they can top-up or activate the prepaid card.