Orange Morocco’s SmartRecharge


Challenge Today, mobile customers are used to everything being seamless and instantaneous. In Morocco, Orange is already well-engaged on the path to meeting this customer expectation - not so long ago, they launched the use of QR codes so customers could easily retrieve the top-up card code. But it [...]

Fighting KYC complexity for MNOs with Orange Belgium


CHALLENGE Mobile network operators (MNOs) are having to cope with increasing onboarding complexity. In December 2016, the Royal Decree that requires the identification of all prepaid mobile customers came into force in Belgium, increasing Know-Your-Customer (KYC) requirements for MNOs. In response to this law, Orange rolled-out its first identification [...]