Improve the efficiency of intervention on your terminals
Implementing an entire fleet of devices in an organization comes with its fair share of hurdles, especially when devices are used in a continuous and intense way. Indeed, the activity is based on the proper functioning of the devices and it is very penalizing to pause it in the event of a minor problem on a device. The terminals are often used in extreme environments that are difficult to access, which makes the intervention time not insignificant. Providing efficient support becomes a challenge, leading to high costs due to transportation and delays in assistance.
The introduction of remote control in MDM eliminates the need for physical access to the device. Therefore, this feature enables the support team to assist any device from anywhere and at any time. The ability to identify and rectify issues in real-time significantly reduces debugging time, minimizes operational pauses, and ultimately, lessens the impact on business continuity. A much faster assistance highly facilitates managing your entire fleet of devices.
Ensure the security of your sensitive data
Security is a non-negotiable aspect when it comes to digital transactions of any type in any activities. Indeed, an organization that sets up a fleet of mobile terminals to optimize its activity must be able to manage confidential data transactions. Whether it’s sensitive data about their customers or their business, they are at risk and can potentially be exposed in the event of loss or theft of a device.
Using remote control feature in these cases can quickly defuse these kinds of privacy issues. It is indeed possible in real time to lock or wipe any device without having physical access to it, thereby preventing unauthorized access to the device’s data. Besides, all remote control sessions are encrypted using industry-standard security protocols. This means any data transmitted between the device and the administrator’s computer during a remote control session is thoroughly protected against unauthorized access.
Deliver information and trainings to your team
The remote control feature in MDM is not just about management and security, it’s also about empowerment. The remote control feature provides an excellent opportunity for administrators to inform, educate, and deliver training to end-users within their organization. Hence, it promotes a proactive learning environment that benefits both the organization and its users. By enabling real-time support and training, MDM’s remote control feature improves and increases user autonomy. Users can therefore provide maintenance themselves on their devices and thus increase their productivity as well as that of the organization in general. Administrators can also present new features or applications installed on devices directly to users in the field.
Remote control on Famoco MDM
Famoco has launched its own remote control offer for its MDM platform, fully integrated and working with the entire Famoco range of terminals. Feel free to contact the team to discuss the terms and conditions of use of the remote control feature.